SERVPRO of Midland / Gladwin Counties Employee Photos

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President and CEO - Randy Miller

Randy is the President and CEO of SERVPRO of Midland / Gladwin Counties and an award-winning franchisee, recently winning the 2019 Franchise of the Year and winning the 2004 Pinnacle Award. His franchises have been leaders within SERVPRO for the past 15 years, earning recognition as an Extreme Team Member of the Disaster Recovery Team. Randy has been in the restoration and construction industry for over 20 years with obtained certifications from the IICRC in Water Damage Restoration Technician and Applied Structural Drying. He maintains a Hazmat certification and a Michigan builder’s license. 

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Director of Growth and Operations - Derek Niederquell

Derek Niederquell, Western Michigan alumni, serves as our Director of Growth and Operations. With over 20 years in the restoration and cleaning industry, Derek has held numerous leadership positions including Operations Manager, Brand Leader, Director, and Regional Manager. Derek holds multiple certifications through the IICRC and has led and assisted with many natural disasters including Hurricanes: Irma, Harvey, Matthew, Michael, and Florence; he also helped manage fires and winter storms throughout North America. As Director of Growth and Operations, Derek is closely engaged with all departments of Team Miller and helps build on an already amazing culture. 

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Sales and Marketing Manager - Kendra Patocki

Kendra worked in the industrial equipment industry for 13 years before joining the SERVPRO Disaster Recovery Team. In her role as Sales and Marketing Manager, she is responsible for developing business in our Saginaw and Detroit franchise areas. Her project experience includes disaster recovery services in commercial and residential facilities. She also holds ICRA and GLSTC Safety certification. Kendra has responded with our team to natural disasters such as Hurricane Florence, Hurricane Michael, Hurricane Laura, and local flash-flooding events. When Kendra is not working, she enjoys spending time with her family and friends. 

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Commercial and Residential Sales - Shawn Weiss

Shawn is a proud graduate of Northwood University and is passionate about community involvement. He has been an ambassador for the Midland Business Alliance for seven years and is a member of the Midland Rotary, as well as being the president of the Midland Noon Exchange Club, a local non-profit. He has experience in commercial real estate and property management within several malls throughout the mid-west. Shawn is responsible for developing business throughout the Midland, Michigan area, as well as helping provide assistance to those during major storm and disaster periods. 

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DRT Operations Manager - Eric Gauthier

Eric has been a Business Manager, a mentor, and a team leader in the Metro-Detroit area for nearly 30 years. He’s worked as a General Manager in the restaurant industry managing 150 + employees in multiple locations he most recently managed a staff of 175+ employees as an Area Supervisor for a fortune 500 Company before joining SERVPRO. Eric joined the SERVPRO team in 2019 as a Disaster Recovery Operations Manager. He jumped in and immediately earned his IICRC Water Restoration Certification, IICRC Fire Restoration Certification, and GLSTC Safety Certification. Since then, Eric has Coordinated and Managed large-scale cleaning projects for COVID-19, as well as fire & flood projects throughout the Midwest, including a 500-year flooding event. Eric’s diverse skill set makes him a perfect fit for the emergency services industry. 

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DRT Project Manager - Sheldon Miller

Sheldon is a graduate of Central Michigan University with a degree in Construction Management. Before coming aboard full time in January 2015, Sheldon worked in the industry for seven years. As a member of the Extreme Response Team, Sheldon works as the commercial large loss project manager. He is certified for lead remediation, clandestine decontamination and has IICRC certification in Water Damage restoration, applied structural drying and applied microbial remediation. Sheldon is also a licensed asbestos contractor/supervisor in the state of Michigan. 

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DRT Project Manager - Mike Muccino

Mike has been with the SERVPRO for four years. He joined with company with more than two decades of experience in the construction industry. Working through 2007 in residential construction, he has spent the last 10 years in commercial mitigation and insurance repairs. Mike has earned his WRT and ASD certifications along with a MICRO certification in mold. His experience has also included serving as an Operations Manager before transitioning into a Project Manager role for the Disaster Recovery Team, working across state lines on large loss construction projects. He also continues to work directly with insurance carriers through estimating and consulting services on large commercial losses. 

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Operations Manager in Abatement and Specialty Mitigation - Chris O'Neal

With over 15 years' experience in disaster recovery and restoration, Chris currently serves as our Abatement and Specialty Mitigation Operations Manager. In this role, he oversees all asbestos, mold, lead and hazardous material abatement projects. Throughout his career, Chris has amassed a great deal of abatement services experience in hospitals/health care, K-12 schools, colleges and universities, manufacturing facilities and commercial office buildings. He is certified in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), Carpet Cleaning (CCT), Carpet Repair & Reinstallation (CRT), Odor Control (OCT), and he holds a Master Water Restorer accreditation. Chris also maintains a HAZWOPER license, and he is a licensed Asbestos Contractor/ Supervisor within the State of Michigan. Other Certifications include Lead RRP, ASCR Certified Crew Leader, ASCR Mold Remediation Technician, Master Fire & Smoke Restorer, and Master Water Restorer.